Conversa

Terms of Service

Conversa · Last updated 4 August 2026

These terms govern your use of Conversa. By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

1. What Conversa does

Conversa provides an AI voice agent that places outbound calls to contacts you supply, holds a qualifying conversation, and books meetings on your calendar. You provide the contact list and the instruction to call. We operate the system that makes the calls.

2. You decide who gets called, and you carry that responsibility

This is the most important term in this document, so it is not buried.

Telephone consumer protection law in the United States places obligations on the party on whose behalf a call is made. That is you, not Conversa. By uploading a list and running a campaign you represent and warrant that:

  • You have a lawful basis to call every number on it, and you can evidence that basis if challenged.
  • You have scrubbed the list against applicable do-not-call registries and against your own internal opt-out records.
  • You will honour opt-out and removal requests promptly, including ones passed to you by us.
  • You are not using Conversa for calls that require a licence or registration you do not hold.

Our system enforces guardrails — consent capture at import, do-not-call filtering, quiet-hours restrictions, and a hard rule against leaving voicemail messages. These reduce risk. They do not transfer it. Nothing in the product substitutes for your own legal advice.

3. AI disclosure cannot be disabled

The agent will never deny being an AI or claim to be human. You may configure when it raises the subject — proactively, or on request — but you may not turn disclosure off, and you may not instruct the agent to misrepresent what it is. Attempting to do so is a material breach of these terms.

4. Recording

Call recording is disabled by default. If you enable it:

  • You are responsible for compliance with all-party consent laws in every jurisdiction you call into, and with biometric privacy statutes where voiceprints are regulated.
  • You must keep the recording disclosure in the agent's opening.
  • We strongly recommend you obtain your own counsel's sign-off first.

5. Acceptable use

You may not use Conversa to:

  • Call people who have not consented or with whom you have no lawful basis to communicate.
  • Impersonate a person, another business, or a government body.
  • Conduct fraud, phishing, or any deceptive scheme.
  • Harass, threaten, or repeatedly call someone who has asked you to stop.
  • Market products or services whose sale is unlawful in the recipient's jurisdiction.
  • Circumvent, disable, or attempt to defeat any guardrail in the service.

We may suspend an account immediately, without notice, where we reasonably believe it is being used in breach of this section. Given the nature of the harm, we will act on suspicion rather than wait for proof.

6. Your data

You keep ownership of the contact lists, transcripts, and other data you put into or generate through Conversa. You grant us the licence needed to operate the service for you — to place calls, produce transcripts, book meetings, and provide support.

We handle personal information as described in our Privacy Policy. For the people you call, you are the controller and we act as your processor.

7. Accounts and security

You are responsible for activity under your account and for keeping credentials secure. Tell us promptly at legal@getconversa.ai if you believe an account has been compromised.

8. Fees

Paid plans are billed in advance on the interval shown at purchase. Fees are non-refundable except where required by law. We will give at least 30 days' notice before a price change takes effect for you.

9. Availability

We aim for high availability but do not guarantee uninterrupted service. Conversa depends on third-party telephony, model, and hosting providers, and an outage at one of them can interrupt calls. We may perform maintenance, and we may change or discontinue features.

10. Disclaimer

Conversa is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that use of the service will make you compliant with any law. We are not a law firm and nothing in the product or documentation is legal advice.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue.

Our total aggregate liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim.

12. Indemnity

You will indemnify and hold Conversa harmless from claims, damages, and costs (including reasonable legal fees) arising from your contact lists, your calling campaigns, your breach of section 2 or section 5, or your violation of applicable law.

13. Termination

You may cancel at any time. We may terminate or suspend for material breach, for non-payment, or where continued service would expose us to legal risk. On termination your right to use the service ends; we will make your data available for export for 30 days, after which it is deleted on the schedule in the Privacy Policy.

14. Changes to these terms

We may update these terms. For material changes we will give notice by email at least 30 days before they take effect. Continuing to use Conversa after that date means you accept the change.

15. Governing law

These terms are governed by the laws of the State of Utah, without regard to its conflict of laws rules. The state and federal courts located in Utah have exclusive jurisdiction, and both parties consent to venue there.

16. Contact

Conversa
legal@getconversa.ai